{"id":13166,"date":"2022-05-23T03:46:20","date_gmt":"2022-05-23T06:46:20","guid":{"rendered":"https:\/\/vielastore.com.br\/?page_id=13166"},"modified":"2025-11-01T17:57:04","modified_gmt":"2025-11-01T17:57:04","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/vielashop.com\/pt\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<p>Our refund and return policy lasts 7 days after you receive your purchase. After this period, we cannot offer a full refund or exchange.<\/p>\r\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\r\n<p>Please do not send your purchase back to the manufacturer.<\/p>\r\n<p>There are some situations where only partial refunds are granted:<\/p>\r\n<ul>\r\n<li>\r\n<p>Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.<\/p>\r\n<\/li>\r\n<li>\r\n<p>Any item returned more than 7 days after delivery.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h2>Refunds<\/h2>\r\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n<p>If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.<\/p>\r\n<h2>Late or missing refunds<\/h2>\r\n<p>Se voc\u00ea ainda n\u00e3o recebeu um reembolso, primeiro verifique sua conta banc\u00e1ria novamente.<\/p>\r\n<p>Em seguida, entre em contato com sua empresa de cart\u00e3o de cr\u00e9dito, pode levar algum tempo at\u00e9 que seu reembolso seja oficialmente lan\u00e7ado.<\/p>\r\n<p>Em seguida, entre em contato com seu banco. Muitas vezes, h\u00e1 algum tempo de processamento antes que um reembolso seja publicado.<\/p>\r\n<p>Se voc\u00ea fez tudo isso e ainda n\u00e3o recebeu seu reembolso, entre em contato conosco em sac@vielashop.com<\/p>\r\n<h2>Exchanges<\/h2>\r\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at sac@vielashop.com<\/p>\r\n<h2>Shipping returns<\/h2>\r\n<p>You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n<p>If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don&#8217;t guarantee that we will receive your returned item.<\/p>\r\n<h2>Need help?<\/h2>\r\n<p>Contact us at sac@vielashop.com for questions related to refunds and returns.<\/p>","protected":false},"excerpt":{"rendered":"<p>Our refund and return policy lasts 7 days after you receive your purchase. After this period, we cannot offer a full refund or exchange. To&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"yst_prominent_words":[],"class_list":["post-13166","page","type-page","status-publish"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/vielashop.com\/pt\/wp-json\/wp\/v2\/pages\/13166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vielashop.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vielashop.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vielashop.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vielashop.com\/pt\/wp-json\/wp\/v2\/comments?post=13166"}],"version-history":[{"count":8,"href":"https:\/\/vielashop.com\/pt\/wp-json\/wp\/v2\/pages\/13166\/revisions"}],"predecessor-version":[{"id":25766,"href":"https:\/\/vielashop.com\/pt\/wp-json\/wp\/v2\/pages\/13166\/revisions\/25766"}],"wp:attachment":[{"href":"https:\/\/vielashop.com\/pt\/wp-json\/wp\/v2\/media?parent=13166"}],"wp:term":[{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/vielashop.com\/pt\/wp-json\/wp\/v2\/yst_prominent_words?post=13166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}